Return Policy

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Return Period

For consultation and space organization services provided by Khakryoneiglox, you have the right to cancel your service booking within 14 days of making the booking, without giving any reason. This cancellation right applies to service bookings made online or by phone.

If you have already received the consultation service, you may still be eligible for a refund if the service does not meet the agreed specifications or if there are other valid reasons for cancellation, subject to the conditions outlined below.

Return Conditions

To be eligible for a return or refund, the following conditions must be met:

The cancellation request must be made within the applicable return period
You must provide clear reasons for the cancellation or return request
For consultation services, cancellation must be requested at least 48 hours before the scheduled appointment to be eligible for a full refund
Any materials or items provided as part of the service must be returned in their original condition, if applicable
The service must not have been substantially completed or delivered in full

We reserve the right to refuse returns or refunds that do not meet these conditions or that are requested in bad faith.

Return Shipping Costs

Since Khakryoneiglox primarily provides consultation and advisory services rather than physical products, return shipping costs typically do not apply. However, in cases where:

Physical materials or items were provided as part of the service
You are returning items that were delivered to you
You are canceling a service that included physical delivery

The cost of returning items will be your responsibility unless the return is due to our error or a defect in the service provided. If the return is due to our mistake or a service defect, we will cover the return shipping costs.

Return Process

To initiate a return or cancellation, please follow these steps:

Contact Us: Reach out to us via email or phone using the contact information provided at the bottom of this policy
Provide Details: Include your booking reference, service details, and reason for cancellation or return
Await Confirmation: We will acknowledge your request within 2 business days and provide further instructions if needed
Return Items (if applicable): If physical items need to be returned, we will provide you with return instructions and address
Refund Processing: Once we receive and verify your return or cancellation request, we will process your refund within 14 business days

Please retain any confirmation emails or receipts related to your service booking until the return or refund process is complete.

Non-Returnable Items

The following services or items are generally not eligible for return or refund:

Services that have been fully completed and delivered as agreed
Customized or personalized services that have been specifically tailored to your requirements
Services canceled less than 24 hours before the scheduled appointment (may be subject to cancellation fees)
Digital content or materials that have been fully delivered and accessed
Services where you have explicitly waived your right to cancel in writing
Services that cannot be returned due to their nature (e.g., completed consultations, delivered advice)

However, we will consider exceptional circumstances on a case-by-case basis and work with you to find a fair resolution.

General Legal Requirements

This Return Policy is designed to comply with applicable consumer protection laws, including:

European Union Consumer Rights Directive, which provides a 14-day right of withdrawal for distance contracts
Irish consumer protection legislation
General principles of fair trading and consumer rights

Your statutory rights as a consumer are not affected by this policy. If you are a consumer, you have certain legal rights that cannot be excluded or limited, and this policy does not affect those rights.

If you believe that our service does not conform to the contract or if there are defects, you may have additional rights under consumer protection laws, including the right to repair, replacement, price reduction, or contract termination.

Order Cancellation Policy

You may cancel your service booking or order at any time before the service is provided, subject to the following terms:

More than 48 hours before service: Full refund available, no cancellation fee
24 to 48 hours before service: Refund available, subject to a cancellation fee of up to 25% of the service cost
Less than 24 hours before service: Refund available, subject to a cancellation fee of up to 50% of the service cost
After service has commenced: Refund considered on a case-by-case basis, proportional to the service not yet provided

To cancel your order, please contact us immediately using the contact information provided below. Cancellation requests must be made in writing (email) to ensure proper documentation.

If we need to cancel your service due to circumstances beyond our control (e.g., natural disasters, emergencies), you will receive a full refund or the option to reschedule at no additional cost.

Refund Procedure

Once your return or cancellation request has been approved, we will process your refund according to the following procedure:

Verification: We will verify your request and confirm eligibility for a refund
Calculation: We will calculate the refund amount, which may be the full amount or a partial amount depending on:

The timing of your cancellation
Any cancellation fees that apply
The portion of the service already provided
Any non-refundable costs incurred

Notification: We will notify you of the refund amount and processing timeline
Processing: Refunds will be processed to the original payment method used for the booking
Timeline: Refunds typically appear in your account within 5-10 business days after processing, depending on your payment provider

If you paid by credit or debit card, the refund will be credited back to the same card. If you paid by bank transfer, we will require your bank account details to process the refund.

If you have not received your refund within the expected timeframe, please contact us immediately so we can investigate and resolve the issue.

Service Cancellation

Khakryoneiglox provides consultation and space organization services. If you need to cancel a scheduled consultation or service, please contact us as soon as possible. Cancellation policies may vary depending on the specific service arrangement, as detailed in the Order Cancellation Policy above.

Service Modifications

If you need to modify your service arrangement with khakryoneiglox, please contact us as soon as possible. We will work with you to accommodate reasonable changes to your service plan. Modifications may include:

Rescheduling appointments or consultations
Adjusting the scope of services
Changing service dates or times
Updating service requirements or preferences

Please note that significant modifications may result in price adjustments, which we will discuss with you before implementing any changes.

Dispute Resolution

If you have any concerns about our services or need to discuss a return or refund, please contact khakryoneiglox directly. We are committed to fair resolution of any disputes and will work with you to find a satisfactory solution.

If we are unable to resolve a dispute through direct communication, you may:

Seek assistance from the relevant consumer protection authority in Ireland
Use alternative dispute resolution services, if available
Pursue legal remedies as provided under applicable law

Contact Information

For questions about returns, cancellations, or refunds, please contact khakryoneiglox:

Email: chatY3mxs9K1m

Phone: +353719170431

Address: The Factory Performance Space, Lower Quay St, Rathedmond, Sligo, Ireland